shipping + returns

Shipping Information

Domestic shipping (Canada):

Orders are processed and shipped within five business days of purchasing and are sent via expedited parcel with Canada Post (this includes tracking). Canada Post delivery times will vary by location and are quoted at checkout. Delays with Canada Post are outside of our control, therefore delivery times are not guaranteed by Lil Haven Co.. Delivery times do not include our processing time.

USA shipping:

Orders are processed and shipped within five business days of purchasing and are sent via USPS ground (this includes tracking). We are located in Canada and use a service to transport packages across the border to ship directly with USPS. As such, it may take 1-3 business days for your package to be received and scanned by USPS. USPS delivery times are outside of our control, therefore delivery times are not guaranteed by Lil Haven Co.. Delivery times do not include our processing time.

International shipping:

Orders are processed and shipped within five business days of purchasing and are sent via USPS International First Class Package (this includes tracking). We are located in Canada and use a service to transport packages across the border to ship directly with USPS. As such, it may take 1-3 business days for your package to be received and scanned by USPS. USPS delivery times are outside of our control, therefore delivery times are not guaranteed by Lil Haven Co.. Delivery times do not include our processing time.

Shipping Policies

Tracking number will be provided at time of shipping. Lil Haven Co. cannot be held responsible for lost or stolen packages.

Customers assume all costs associated with declaration value in accordance with their countries duties and tariff costs. Please contact your local post office facility for further information concerning custom duties or fees.

If shipping destination is outside of Canada or USA, mail times can vary greatly depending on customs processing and the efficiency of your local postal service, ranging from 1-12 weeks.

Returns + Exchanges

We want you to love your Lil Haven Co. purchase!

New and unworn/unused items purchased online are eligible for a full refund, exchange or store credit. Lil Haven Co. must be notified within 7 days of the delivery in order to be eligible and all original tags must be attached. All shipping costs are paid by the customer. Do not return items to us without notifying us first or send items that are returned without tracking.

Details about fit are noted in each product listing, if you have additional questions please email hello[at]lilhavenco.com.